Quality, Compassionate Care

Lantern Care Sevices is a home care provider that prides itself on delivering individualized holistic care services to clients who wish to remain living in their own homes, but require support to keep them safe whilst achieving this.

Lantern Care Services was formed by James Robinson, who holds the title of Registered Manager and Provider. He has a 28 year proven track record of experience with the local authority in the development and management of the delivery of care services in a variety of care settings. These include:

- Residential Care
- Home-Based Care
- Day Centre Management
- Including Complex Needs with Dementia

Lantern Care Services strives to provide a service that is based on quality and excellence. In achieving this, we believe this will ensure the best possible experience for our clients. Our aim sets out to achieve personal goals and desires in order for our clients to remain independent for as long as it is safe to do so.

Lantern Care Services believes its most valuable asset is a quality and committed team. The investment in recruiting committed, experienced and caring staff ensures that the care we deliver is always aimed at establishing, providing and maintaining high quality, client-centered outcomes.

The CQC (Quality Care Commission) has given Lantern Care Services a rating of GOOD, ensuring that any care received will always be of a high standard. You can find out more about this rating here.

Our Role

Our role at Lantern Care Services is to enable others to live independently by applying the basic key principles of care to all who access the service.

All clients will receive a service that:

• respects an individual's choices and wishes in the way their care is delivered
  
• preserves an individual's privacy and dignity wherever possible
  
• maintains confidentiality throughout
  
• is delivered by confident and trained carers, so that clients feel safe and secure
  

Our Values

Commitment to building a relationship built on trust.

Continuity of care, to enable you to establish routines and relationships with those supporting you.

Treat you as an individual, encourage you to develop skills to fulfil your potential.

Respecting and encouraging the rights of independence of all clients.

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Our Mission

To provide you with an excellent standard of service that is individualised, patient-centred and of the highest quality.

Testimonials

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Just to let you know that our carer is an absolute godsend: she knows what she’s doing. I never have to tell her what to do, she gets on with it, nothing is too much trouble for her, she is an angel! A caring soul, beautiful heart, soothing and comforting attitude towards my mother, good sense of humour (she loves her banter), she goes beyond the call of duty.

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I just wanted to let you know that the carers that have been coming in to help Mum have been absolutely lovely. The assistance they are giving seems to really be helping. I can’t stress enough how important it is to us all as a family to have kind, caring, compassionate people coming in to do this invaluable job. Mum is finding the whole process of being unwell and getting old quite a trial and I think your ladies are bringing her comfort and help in a very professional way, for which we thank you all.

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You and your team are so fantastic. When one of our residents needed additional support, your team stepped in at very short notice, providing additional care when district nurses were unable to. We really appreciated your dedication to continuity of care. Your team have also alerted us on more than one occasion when residents are under par, enabling us to ensure they are checked over by a GP.

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I can’t thank you all enough for the care you have given Mum over the past two years. It has made her time here very happy and she has had a lovely relationship with her carers, which I know doesn’t always happen. So thank you all for going above and beyond what was necessary and looking after her so well – it has been a great help and reassurance to me and the rest of the family as well.

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Your company is currently looking after our father and you have been popping in to see him twice a day for the last four months. My sisters and I have been blown away by the care and kindness that the carers have shown our father and us. They go out of their way to make dad’s life better. Not once has it seemed they are doing a job, they genuinely care about what they are doing. It is reassuring for us, knowing they are popping in to check on him and he loves the visits. We can’t thank you enough.

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To all the Lantern Care Team, thank you for your kind and professional service to Mum over the last few months. Very pleased and impressed with all you do, thank you. P.S. Please leave this card for all to see!

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I am writing to say thank you to you and your team for your invaluable support in the difficult time with my mother’s illness. You have been a credit to your profession, with attention to detail and keeping me informed when needed. Your treatment of my mother was respectful and caring, and she looked forward to your visits, which is indicative of how comfortable she felt with the team at Lantern Care. From our experience you have a good working practice and I would recommend your company to anyone who is in need of a professional, friendly care service. Thank you again for making my mother’s last 3 months as comfortable as you did and finally, my family and I appreciated that all of you came to the funeral, which was a very touching statement of your approach to care.

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Just wanted to say a huge and personal thank you for all the kindness, support and close daily care you’ve provided for Mum over the last few months. You are without doubt a critical service in society, even more so with the COVID situation.

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You and all the carers were like family to my mum, it was a great comfort to us knowing that you were all there looking after her so well, keep on doing what you do.

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Although your time with my husband was short, I know he enjoyed seeing you and your connection with him was amazing, so thank you.

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Mum is really happy with the girls coming in and they have all been lovely – can’t thank you and your team enough.

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We have been very grateful for your super care services since my husband’s fall. Each of your carers have been kind, efficient and truly caring.

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We would like to thank you for all the care, consideration and kindness that you have shown us over the last six weeks. It has definitely made a difference to my husband’s mental and physical wellbeing.

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I would like to thank you sincerely for all your help with Mum, carried out with such care, generosity and sensitivity.

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You made my father’s last few months pleasurable, he spoke of you fondly and was impressed with your professionalism.

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Thank you so much for the care you gave to my husband. For your kindness, patience, caring and your lovely sense of humour.

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Just to say how very pleased we are with the service given by your carers. They certainly look after my husband very well and apart from doing their job very well they are very caring and cheerful in their work.

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You are all very special people that work at Lantern Care and you made a very hard time for our family a lot easier, can’t thank you all enough, love you all.

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Lantern Care Services provide excellent support for our special needs adult daughter, which has been invaluable in the current pandemic, our family are very grateful.

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Having worked with a number of agencies over the last few years, I am confident in stating that Lantern Care Services offer support of the highest standard. I can relax in the knowledge that my mother is in safe and capable hands when her carer is on duty.

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I am very impressed with the staff in the office and all the carers, they are invaluable and do a very important job professionally.

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We are delighted with the service you provide, all of your carers are kind, considerate and helpful, they bring cheer into the house!

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Mr Robinson has employed an excellent team of care workers, all are different but all are very special, kind and caring, we are most appreciative of everything they do for us.

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My Dad cannot speak more highly of the care that you provide. Dad says his carer is a very nice person and they have a good laugh together. In addition to the notes she records in the records book, she sometimes contacts me directly to bring something to my attention. I really appreciate this and I think it demonstrates a caring approach and going the extra mile. Organizationally you are superb – responsive, reliable, helpful and very flexible, all of which I really appreciate. From your CQC report and website I had high expectations when I engaged you to care for my Dad, and you have absolutely delivered against them. Thank you!

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Excellent care and with good humour, highly recommend Lantern Care to everyone.

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The best care is given by all the carers, we are so lucky to have such care.

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Having the same few carers looking after my husband is an advantage for him in his condition. Also knowing in advance times and which carer is coming has been of benefit. All of the carers that my husband sees are kind, patient, considerate and encouraging to persuade him to do what needs to be done.

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All the carers that come to my mum’s home are always clean and fresh-looking, and always treat my mum with the deepest respect. Mum loves all her carers, especially Jimmy – he makes her day. When my mum is happy, then I am happy.

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My three daughters and you make life worth living again.

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Lantern Care arrive at the designated time. Should it be likely that they will be late they always call or message me. They have always been able to accommodate the unexpected call out, which is a huge benefit to me as the main carer.

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The carers are always cheerful, caring and polite to my husband and chat to him. From what I gather from other friends etc, we are lucky to have exceptionally good carers.

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Your carers have given me the confidence to live independently.

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I feel that my mum is very happy with all the staff that look after her. The carers make sure that my mum is safe. For me that gives me satisfaction and peace of mind just to feel at ease being so far away from her. I am always texted or called if there are any concerns. Thank you so much, I will always be grateful to you all.

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